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Assistant General Manager
All London Locations

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ABOUT US:

 

The Big Bakes is the UKs highest rated baking event. Why? Our People! 


We believe great people make great experiences happen! Our venues are happy and wholesome places to work and we want to bake people's day with a team that wants to give everyone a ‘Cherry On Top’ experience!  


We look forward to telling you more about us, but in the meantime grab a slice of cake and watch this video to see what we make happen! Click here
 

JOB SUMMARY:

We are looking for an Assistant General Manager for our London locations who is operationally focused, forward thinking and genuinely cares about customer and team experience. You will be a self starter and someone who loves events and knows what it takes to make a venue that little bit extra special and successful, this might just just be a dream roll (pun intended).


Our sites host award winning baking events (you don’t need to be a baker, just love a bit of cake) and we have incredible on-site bars, hospitality suites and we host everything from Celebs and special events to our famous baking sessions.


So, if you're someone who sets the highest standards for yourself and those around you, and you are looking for a place to excel and feel at home, then keep reading!
 

OUR BAKING PROMISE TO YOU:

 

At The Big Bakes, our team's happiness is the icing on the cake. Here are some of the benefits we offer to make your time with us that much sweeter. 

  • Flexible working

  • Attractive annual incentive bonus 

  • Develop your career with access to up to £10,000 towards management training courses. 

  • 29 days holiday + birthday off 

  • Lead a team of the best bakers in the biz

  • Baking Experience for 4 once you’ve completed six months in your role

  • 50% off food and drinks at our venues

  • 50% staff discount for up to 6 additional tickets a year

  • Christmas and New Year’s Day off (our Tents close 24th-26th Dec and 31st Dec - 1st Jan)

  • £150 for referring a friend to join our hospitality team and £250 for referring a baking friend.

  • 24/7 Counseling support & legal and financial advice support through our Employee Support Programme

  • 24/7 access to an online GP

  • Amazing team parties twice a year 

  • And plenty of cake…

KEY RESPONSIBILITIES:

TEAM

  • Set and maintain the highest site standards and create an environment of excellence amongst our baking team

  • Coach and guide our team through mentorship and training

  • Foster a collaborative and friendly team environment that supports the daily running of the events

  • Work collaboratively with our central team and your wider team 

  • In the absence of the GM, step up to manage London Operations

  • Support, train and follow up with Team Leaders, enabling them to train and coach the wider team

CUSTOMER SERVICE

  • Support in the daily running of The Big Bakes events, providing a 5 star experience

  • Take responsibility for day to day customer requests and feedback

OPERATIONS

  • Support with managing and following up on orders, stock control and supplier management in London

  • Support with managing daily food safety, health and safety checks and tasks

  • Responsible for following up on bar sales and targets through strong team leadership and customer service

SALARY & HOURS OF WORK:

From £14.50 per hour
30-35 hour contract per week

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