Event Coordinator
Head Office - Remote
PAY
Hours - 30 hours per week, 6 hours per day Monday to Friday. Core hours can be 9am - 3pm or 10am-4pm
Pay - £13.50 per hour
Location - Remote, with quarterly visits to London (Haggerston) to attend quarterly meetings
ABOUT US
The Big Bakes is the UKs highest rated baking event. Why? Our People!
We believe great people make great experiences happen! Our venues are happy and wholesome places to work and we want to bake people's day with a team that wants to give everyone a ‘Cherry On Top’ experience!
We look forward to telling you more about us, but in the meantime grab a slice of cake and watch this video to see what we make happen! Watch Here
OUR BAKING PROMISE TO YOU
At The Big Bakes, our team's happiness is the icing on the cake. Here are some of the benefits we offer to make your time with us that much sweeter.
All these benefits activate upon completion of your probation:
4 tickets to attend The Big Bakes
50% off food and drinks at our venues
50% staff discount for up to 6 additional tickets a year
Christmas and New Year’s Day off (our Tents close 24th-26th Dec and 31st Dec - 1st Jan)
£150 for referring a friend to join our hospitality team and £250 for referring a baking friend.
24/7 Counselling support & legal and financial advice support through our Employee Support Programme
24/7 access to an online GP
Your birthday off
Amazing team parties twice a year
And plenty of cake…
THE ROLE
The Events Coordinator at The Big Bakes will play a key role in delivering seamless event planning and coordination for our corporate guests who book private events with us. This remote role requires an exceptionally organised individual with great attention to detail to ensure every event runs flawlessly. You will be one of the first points of contact for our guests, providing a warm and welcoming introduction to The Big Bakes experience. Your ability to manage multiple tasks, stay ahead of deadlines, and maintain clear communication will be crucial in delivering outstanding events.
Working closely with our sales team, you will manage confirmed enquiries, taking over the event management from our sales team and continuing to guide guests through the planning process, ensuring that every detail is considered. Your role will also involve liaising with our on-site teams, suppliers, and external partners to guarantee smooth operations and exceptional experiences for our guests. Your success will be our customers having an incredible day and wanting to bake with us again and again.
KEY RESPONSIBILITIES
Guest Coordination – Work with customers who have confirmed bookings to plan their experience, ensuring all details are tailored to their needs. You’ll liaise via our booking tool and phone calls to collect extra information on their day, add dietaries, brief our ops teams and ensure any further add ons get added for our guests.
Operational Planning – Communicate with our on-site teams to ensure smooth event execution, confirming logistics and any special requirements.
Sales Support – Cover sales tasks in the absence of the sales team, assisting with guest enquiries and bookings.
Supplier & Partner Coordination – Liaise with suppliers and external partners as necessary.
Upsell our products - as our customers get closer to their days with us, ensure we are offering fab enhancements to their day, they may have forgotten to purchase when originally booking.
Collaboration with Operations – Work closely with the operations team to ensure all elements are in place for a successful event, with weekly ops updates on the bakes for the week ahead.
Process, Organisation & reporting – Maintain accurate records of booking details, schedules, and communications to ensure seamless experiences for our guests and easy access to event data for reporting
Problem Solving – Proactively address any issues that arise during the planning process and find effective solutions.
KEY RESPONSIBILITIES
At least 1 + years of professional experience in a similar capacity
Exceptional organisational and multitasking skills.
Excellent verbal and written communication skills.
Ability to work remotely while maintaining clear and timely communication with various teams.
Comfortable working with booking systems and general software.
Customer focused mindset with a strong attention to detail.
Ability to work under pressure and adapt to changing requirements.
Hospitality or live events experience a plus, not a must