General Manager - The Big London Bake
London South and London East

ABOUT US:

 

The Big Bakes is the UK’s number one baking event with a mission to become the Home of Baking. 

With three locations across London and Birmingham, we are bringing baking to the nation. Our multi award winning concept is growing to new cities and our business is here to make baking fun, creative and accessible. 

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JOB SUMMARY:

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This is an amazing opportunity to join the UKs largest and fastest growing baking event as our new GM for London. 

 

We are looking for a highly personable, driven and organised General Manager - The Big London Bake South & East to join our team and journey. For a self starter and someone who loves events and knows what it takes to make a venue that little bit extra special and successful, this might just just be a dream roll (pun intended) 

You will head up the overall operation of our London sites. The successful candidate will be responsible for the management and success of our East London and South London venues, with an Assistant Site Manager reporting to them who will play a key role in managing our South London venue. The General Manager will be predominantly based at The Big London Bake East (HQ) and will play a vital role in overseeing the smooth operation and success of The Big London Bake. 

 

The successful candidate will manage the venues from quality, staff management, sales and revenue performance, recruitment, customer happiness, bookings and hosting, scheduling and stock management and budget control. Key responsibilities of the role include overall operational management and running of The Big London Bake, its staff, the smooth running of the day to day as well as running weekly meetings with their team and attending weekly meetings with the owners. 

 

You will drive these two locations forward both in terms of reputation and growth, bringing creative ideas to our sites and working with our marketing and sales teams to run special events and make our locations the best events London has to offer. 

 

The role provides significant diversity, with experience in management, events, organisation and customer experience - if you love interacting with people and want to lead an award winning event and team at truly unique London locations then keep reading.

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KEY TASKS:

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• To lead and manage our baking events while creating a fun and relaxing environment 

• To manage The Assistant Site Manager and oversee the operation of The Big London Bake South and East 

• To manage a team of bakers and assistants that support the daily running of the event 

• To work with the central management team on recruitment, private bookings and merchandise sales and ordering 

• Responsible for monthly sales and bar revenue targets 

• Financial reporting on monthly site running costs and budgeting 

• To take ownership of the smooth running of the site and bar 

• To be accountable for meeting monthly customer review targets 

• To manage the daily/monthly inventory, stock control and staff scheduling 

• Manage a strict cost control budget and implement effective stock control processes and ordering systems 

• To be accountable for having weekly meetings with the Head Bakers and central team 

• To conduct reviews and set targets for new staff 

• To conduct any relevant warnings or disciplinary meetings where necessary 

• Collating feedback and reporting to central team 

• Discussing and implementing new ideas, sales opportunities and promotional activity to help streamline the running of the sites 

• To oversee the safe and secure operation of our London sites 

• To be responsible for training the team, including periodic training refreshers, checks and ensuring all documentation is up to date 

• To conduct and be responsible for health and safety checks, risk assessments and tasks 

• To ensure a 5 star food hygiene standard is adhered to and administered 

• Approach tasks and challenges with creative thinking 

• Work collaboratively and effectively with the central team and your wider team

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RESPONSIBILITIES & DUTIES:

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Bringing enthusiasm, events expertise and management knowledge, you will maintain standards, improve customer experience and work with our teams to help grow The Big Bakes.

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• Oversee the event's smooth operation. 

• Manage costs, stock and inventory 

• Follow all food and hygiene food and safety regulations 

• Adhere and follow all health & safety requirements 

• Take lead of all staff training, reviews and disciplinaries 

• Help manage the arrival of customers when working at the event 

• Time management of the event and bar bookings 

• Managing weekly schedules in accordance to bookings and staff leave requests

• Briefing and managing staff

• Supplier management and relationship building 

• Regularly providing reports, event feedback to business owners 

• Managing booking and arrival systems (eg, DMN Tonic, Square) 

• Keeping up a positive buzz throughout the day, encouraging both staff and customers 

• Ensuring positive morale amongst staff. Creating and implementing incentive schemes that maintain standards whilst managing poor performance 

• Creating an enjoyable environment for our staff and customers 

• Upselling and tracking of merchandise sales and stock levels 

• Budget management 

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SALARY & HOURS OF WORK:

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Full time - £35,000 p/a 

Attractive bonus scheme based on site performance 

5 days a week - shift work in accordance to bookings (Wed-Sun)

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COMPANY BENEFITS:

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Company laptop and phone 

2 fully funded team building activities a year 

Flexible working 

21 days holiday + Birthday and Bank Holidays off 

Bonus Scheme 

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​QUALIFICATIONS AND SKILLS:

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Event/Restaurant/Hotel or Hospitality Management experience essential 

Evidence of managerial and organizational experience 

Strong background in customer service and events