GENERAL MANAGER
Manchester
PAY
Hours - 40 hours per week
Pay - £35,000 + Performance Bonus
ABOUT US
Join the team at The Big Bakes, the UK's Number 1 baking event! We're not just about baking delicious treats; we're about creating unforgettable experiences. Our secret? A team that brings joy and excitement to our customers every day. We are all about making work a delightful place to be, so if you love being part of a unique concept at a truly unique location then keep reading.
Check out this video to get a taste of the magic we create: Watch now.
OUR BAKING PROMISE TO YOU
At The Big Bakes, our team's happiness is the icing on the cake. Here are some of the benefits we offer to make your time with us that much sweeter.
Baking Experience for 4 once you’ve completed your probation period
50% off food and drinks at our venues
50% staff discount for up to 6 additional tickets a year
Christmas and New Year’s Day off (our Tents close 24th-26th Dec and 31st Dec - 1st Jan)
£150 for referring a friend to join our hospitality team and £250 for referring a baking friend.
24/7 Counseling support & legal and financial advice support through our Employee Support Programme
24/7 access to an online GP
Your birthday off
Amazing team parties twice a year
And plenty of cake…
THE ROLE
Are you ready to rise to the occasion? We are on the hunt for an exceptional General Manager to lead our brand-new Manchester location. As the General Manager of The Big Manchester Bake, you'll be the driving force behind the operational management and performance of our newest venue. Your mission: elevate our reputation, drive growth, and bring creative solutions to any challenges that arise. You'll collaborate with our Operational, Marketing, and Sales teams to host special events, making our Manchester venue the city's premier baking destination.
Our sites boast on-site bars, hospitality suites, and guest spaces perfect for YouTube filming, celebrity visits, brand activations, press events, special occasions, and our famous 90-minute baking sessions. If you're operationally focused, highly organized, and a natural-born leader, we want to hear from you!
OUR IDEAL CANDIDATE
Highly motivated and proactive
A solutions-first, enthusiastic self-starter
Passionate about leading a team and delivering excellent customer service
Experienced in event management and knows what it takes to make an event a recipe for success
If you're a self-starter with a love for events (and a sweet spot for cake), this could be your dream roll (pun intended).
KEY RESPONSIBILITIES
OPERATIONS:
Daily Leadership: Oversee the day-to-day operations of The Big Manchester Bake.
Supplier Management: Manage supplier relationships, ordering, stock, and budget control.
Staff Scheduling: Coordinate staff schedules and operations based on bookings and leave requests.
Site Management: Ensure the smooth running of the site and bar, providing monthly reports.
Innovation: Implement new ideas, opportunities, and promotional activities to streamline operations.
Health and Safety: Conduct health and safety checks, risk assessments, and tasks.
Hygiene Standards: Ensure and maintain a 5-star food hygiene standard.
Reporting: Provide reports and event feedback to business owners.
TEAMS:
Team Leadership: Manage and lead a team of bakers and assistants.
Performance Reviews: Conduct reviews, disciplinaries, and set targets for staff.
Training: Organize training sessions, periodic refreshers, and ensure all documentation is up to date.
Work Environment: Foster a positive work environment.
CUSTOMER SERVICE:
Reputation Management: Ensure The Big Bakes maintains its 5-star reputation.
Review Targets: Meet monthly customer review targets.
Feedback Collection: Gather customer feedback and report to the central team.
Customer Resolution: Manage customer resolutions when necessary.
PROFITABILITY:
Sales and Revenue: Achieve monthly sales and bar revenue targets.
Financial Reporting: Report on monthly site running costs and budgeting.
Cost Control: Manage a strict cost control budget and implement effective stock control processes and ordering systems.