General Manager 
London South & East

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ABOUT US:

The Big Bakes is the UKs highest rated baking event. Why? Our People! 
 
We believe great people make great experiences happen! Our venues are happy and wholesome places to work and we want to bake people's day with a team that wants to give everyone a ‘Cherry On Top’ experience!  
 
We look forward to telling you more about us, but in the meantime grab a slice of cake and watch this video to see what we make happen! Click here

THE ROLE: 

 

We are looking for a General Manager who is operationally focused, forward thinking and genuinely cares about customer and team experience. You will be a self starter and someone who loves events and knows what it takes to make a venue that little bit extra special and successful, this might just just be a dream roll (pun intended).
 
Key responsibilities of the role include overall operational management and running of The Big London Bake, its staff and performance. You will drive the two London locations forward both in terms of reputation and growth, bringing creative ideas to our sites and working with our marketing and sales teams to run special events and make our locations the best events London has to offer. 
So, if you're someone who sets the highest standards for yourself and those around you, and you are looking for a place to excel and feel at home, then keep reading! 

OUR BAKING PROMISE TO YOU:

At The Big Bakes, our teams happiness is the icing on the cake. Here are some of the benefits we offer to make your time with us that much sweeter. 

  • Flexible working

  • Attractive annual incentive bonus 

  • Develop your career with access to up to £10,000 towards management training courses. 

  • 29 days holiday + birthday off 

  • Lead a team of the best bakers in the biz

  • Baking Experience for 4 once you’ve completed your probation

  • 50% off food and drinks at our venues

  • 50% staff discount for up to 6 additional tickets a year

  • Christmas and New Year’s Day off (our Tents close 24th-26th Dec and 31st Dec - 1st Jan)

  • £150 for referring a friend to join our hospitality team and £250 for referring a baking friend.

KEY RESPONSIBILITIES: 

OPERATIONS

  • Lead the day to day operations of The Big London Bake South and East London venue

  • Lead and manage supplier relationships, ordering, stock and budget control

  • Manage staff schedules and operations in accordance to bookings and staff leave requests

  • Take ownership of the smooth running of the site and bar 

  • Implement new ideas, sales opportunities and promotional activity to help streamline the running of the sites 

  • Conduct and be responsible for health and safety checks, risk assessments and tasks

  • Ensure a 5 star food hygiene standard is adhered to and administered

  • Provide reports, event feedback to business owners

TEAMS

  • Lead and manage a team of bakers and assistants that support the daily running of the event

  • Conduct reviews, disciplinaries and set targets for staff 

  • Be responsible for organising training including periodic training refreshers, checks and ensuring all documentation is up to date 

  • Ensuring and lead a positive work environment 

CUSTOMER SERVICE:

  • Be responsible for ensuring The Big Bakes 5 star reputation is maintained

  • Be accountable for meeting monthly customer review targets 

  • Collate customer feedback and reporting to central team

  • Manage customer resolution when necessary

 

PROFITABILITY:

  • Responsible for monthly sales and bar revenue targets 

  • Financial reporting on monthly site running costs and budgeting

  • Manage a strict cost control budget and implement effective stock control processes and ordering systems

SALARY:

 

Full time - Circa £35000 p/a 
Attractive bonus scheme based on site performance
5 days a week - in accordance to bookings 

 

QUALIFICATIONS AND SKILLS:

Event/Restaurant/Hotel or Hospitality Management experience essential 
Evidence of leadership,  managerial and organizational experience
Strong background in customer service and events